Shipping and Returns

 

What is your return policy?

Unopened bottles, unworn and unwashed clothing and unused gear is eligible for return for 45 days from the purchase date. Please email hello@gosoulside.com to start your return.

How do I make an exchange?

Unopened bottles, unworn and unwashed clothing and unused gear is eligible for exchange for 45 days from purchase date.

Please email hello@gosoulside.com to start your return.

There is an issue with my product. Can you help me?

If there is an issue with your product upon delivery, please contact us right away and we will help you out.

 

Policies In detail:

SHIPPING, RETURNS AND EXCHANGE POLICY FOR SOULSIDE, LLC

SHIPPING POLICIES

Title and risk of loss or damage to any Products passes to the purchaser upon delivery by us to the carrier for shipment of any Product(s) You purchase.

Soulside shall ship purchased Products to a Domestic address within a 7 day period, aside from Holidays and weekends. Should Company anticipate any delays in shipping, a member from Soulside shall immediately contact you via email. 

Tracking numbers shall be provided via email once the Product(s) have been shipped. Details for the arrival of the purchased Products shall be included in the email as well. 

Soulside shall ship purchased Products to an International address within a 7 day period, aside from Holidays and weekends. Should Company anticipate any delays in shipping, a member from Soulside shall immediately contact you via email.

Tracking numbers shall be provided via email once the Product(s) have been shipped. Details for the arrival of the purchased Products shall be included in the email as well.

TAXES AND OTHER CHARGES

Soulside shall include Montana sales tax on all Products purchased. You agree and acknowledge that should Company be legally required to collect any additional taxes at the point of sale, all applicable taxes shall be added to the purchase price, unless a tax exemption is applicable.

RETURNS AND EXCHANGES

Should you not be satisfied with your purchase,  return any unworn or unused items in its original condition for a full refund, less shipping costs, within a forty-five (45) day period from the date the item(s) were shipped to You by Soulside. You agree and acknowledge that any items shipped to Soulside for the purpose of returns or exchanges outside of the 45-day window shall not be accepted by Soulside. Sale items and all items listed as “Final Sale” are not eligible for returns or exchanges. All items are required to b in t original condition in order to be eligible for a full refund. Soulside is not responsible for any damages or loss of items which may occur during shipping the items back to Soulside. You agree and acknowledge that You are responsible for the cost of shipping items listed as ineligible for free returns or exchanges.

Please be sure to follow the return instructions as follows:

  • No return is needed on tincture products. Apparel and Gear shall be returned within 45 days of delivery. 

Please be sure to follow the return instructions as follows:

  • Please email hello@gosoulside.com to start your return/

  • A return shipping label shall be emailed to you. 
  • Drop off your package to your local UPS, FedEx or USPS. Please be sure to obtain a receipt for your records.
  • Soulside shall notify you once the package has been processed. A refund or exchange shall be processed within five (5) business days following the package being processed. 

At the moment, Soulside is unable to offer free returns or exchanges for international orders.

PRE-SALE ITEMS

From time to time, Company shall sell products on pre-sale. Should you purchase an item on pre-sale, You shall be charged for such item to ensure your reservation of the Product. All pre-sale items shall be shipped as soon as the Product is available for sale and completed.